Terms of Service.

• Partner or you: the agency, media buyer, educator, creator or other business that uses Escaledy to offer TikTok Ads.
• Clients: the businesses you serve through Escaledy.
• Ad accounts: whitelisted agency TikTok ad accounts we set up for you and your Clients.
• Client platform: the platform your Clients use to top up and view reports, shown with your logo, colours and domain.
• Account Manager: the Escaledy team member assigned to support you.
• Partner terms: the commercial terms agreed with you in writing, such as commission rates and payment methods.
• Services: everything above, together with the support and resources we provide.

• You must be a business, or act for one, and be at least the age of majority where you live.
• The information you give us about you, your company and your Clients must be accurate and kept up to date.
• You are responsible for everyone you give access to, including your team members, and for keeping login details secure.
• We may decline or end a partnership if we cannot verify you or your business, or if accepting it would put the Services at risk.

Whitelisted agency ad accounts

We set up agency-level TikTok ad accounts for your Clients. Eligibility depends on TikTok’s policies, and ad account approvals and campaign launches follow TikTok’s review process. We do not control TikTok’s decisions and cannot guarantee that an ad account, ad or campaign will be approved.

Top-ups and Auto Top-Up

You and your Clients can top up ad account balances on the client platform. Auto Top-Up refills a balance automatically using the amount and threshold you set. You are responsible for setting these rules and for having enough funds available.

Client platform under your brand

Your Clients see your logo, colours and domain, not ours. You confirm that you own or have the right to use the brand assets and domain you give us, and you allow us to use them only to provide the client platform.

Reports

Each Client sees their own spend and top-ups. Report data comes from TikTok and may update with a short delay.

Account Manager and support

Your Account Manager helps you set up your account, trains your team, troubleshoots issues and helps with ad account appeals and campaign issues. Support runs in a private WhatsApp or Telegram group. We aim to reply quickly on working days, with longer reply times at weekends. Support is mainly in English. Appeal outcomes are decided by TikTok.

“Live in 30 minutes” refers to setting up your Escaledy platform. It does not cover TikTok’s review of ad accounts or campaigns, which can take longer.

• Your Clients work with you, under your name. You own the relationship.
• You set your own prices. You or your Clients run the campaigns.
• You are responsible for your agreements with your Clients, including pricing, invoicing, taxes and the support you give them.
• You must have your Clients’ permission to share their information with us, and tell them that their ads run through agency ad accounts provided by your technology partner.
• We do not use your Client list or Client data to approach, market to or sell to your Clients. This does not cover a business that contacts us on its own initiative, or one reached through our general marketing without us knowing it is your Client.

You must make sure that all ads run through Escaledy, by you or your Clients:

• Follow TikTok’s Advertising Policies, Community Guidelines and applicable laws.
• Do not promote prohibited products or services, or restricted ones without the approvals TikTok requires.
• Are not misleading, and do not use landing pages, redirects or content that hide what is really being promoted.
• Do not try to get around TikTok’s review, enforcement or account limits.

We may pause or remove ads, or suspend ad accounts, when these rules are broken or when TikTok asks us to. Where it is reasonable, we tell you first and give you time to fix the issue.

Your Clients top up through the client platform at the prices you set. You choose one of two ways to collect their payments:

• Your own payment gateway. Your Clients pay you directly. You fund your TikTok Business Center through us, and only funded balances can be moved into your Clients’ ad accounts.
• Our built-in payment gateway. Your Clients pay through the gateway built into the client platform, and we manage the ad balance. You can track your margin in the client platform at any time. Payments do not go to your own account directly: we calculate your margin and settle it with you at the end of each quarter.

• Top-ups are added to ad account balances and used for TikTok ad spend. Spend is charged by TikTok based on your campaigns.
• You are responsible for the spend in your and your Clients’ ad accounts, including spend caused by campaign settings.
• Unused balances can be refunded or moved between active ad accounts, as set out in your partner terms and subject to TikTok’s rules.
• If an ad account is suspended, your Account Manager helps you appeal. Any balance that TikTok releases is refunded or moved to another active ad account, as set out in your partner terms.

• There is currently no setup fee, no monthly fee and no top-up fee to use Escaledy. We will tell you in advance before introducing any. Payment gateway and currency costs depend on the gateway or bank used, and Escaledy takes no share of them.
• You earn the margin on the prices you set for your Clients.
• You also earn commission on your Clients’ eligible ad spend, paid at the end of each quarter. Rates and eligibility are set out in your partner terms.
• We may update commission rates with advance notice. Changes do not affect commission already earned.

Pricing, commission terms and the guidance your Account Manager gives you are confidential. Please do not share them, or ad account access, with anyone outside your business. We keep your and your Clients’ information confidential as described in our Privacy Policy.

Escaledy owns the platform, software and content we provide. Your brand, your Clients’ brands and your ad content stay yours. We do not use them except to provide the Services.

• You can stop using Escaledy at any time by telling your Account Manager. Ad accounts cannot be transferred out of Escaledy, but we help you hand over your Clients’ data.
• We can end or suspend the Services if you break these terms or TikTok’s policies, if required by law or by TikTok, or with reasonable notice for other reasons.
• When the partnership ends, we settle outstanding spend, fees and earned commission, and refund unused balances as set out in your partner terms.

TikTok decides on ad account approvals, ad reviews, suspensions and appeals. We are not responsible for TikTok’s decisions, for campaign results, or for losses caused by you or your Clients breaking these terms or TikTok’s policies.

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits or lost data, and our total liability for any claim related to the Services is limited to fifty US dollars (USD 50).

These terms, and any separate agreement under which we provide the Services, are governed by the laws of Singapore. Any dispute will be handled by the courts of Singapore.

We may update these terms as Escaledy develops. We post the new version on this page and update the date at the top. For important changes, we also tell you through your Account Manager. If you keep using the Services after a change, you accept the updated terms.

• WhatsApp: +84 366 951 964
• Telegram: @kathyecomdy
• Email: [email protected]