Privacy

Privacy Policy.

Last updated: 29 October 2026

Escaledy helps partners offer TikTok Ads to their own clients under their own brand. To do that, we handle information about our partners and, on their behalf, about their clients. We take that trust seriously.

This policy explains what we collect, why, who we share it with and the choices you have. It applies to this website and to the Services provided by Ecomdy Pte. Ltd. and its affiliates (together “Ecomdy Media”), which operate Escaledy (“Escaledy”, “we” or “us”). Please read it with our Terms of Service.

What we collect

About you, our partner

Contact and business details, such as your name, company, phone number, email and WhatsApp or Telegram account.
Details of the team members you give access to.
Your brand settings for the client platform: logo, colours and domain.
Payment and payout details for top-ups and commission.
Messages with your Account Manager and our support team.

About your Clients, provided by you or entered on the client platform

Client names and contact details, and their TikTok account and business information needed to set up ad accounts.
Ad account data, such as spend, balances, top-ups and Auto Top-Up settings.
Payment records for top-ups.

When you visit this website

Usage data. If you accept analytics cookies, Google Analytics records how the website is used, such as pages viewed, approximate location, device type and which buttons are clicked. It does not identify you by name.
Information you send us when you chat with us on WhatsApp or Telegram, or book a call.

How we use it

To set up and run ad accounts, process top-ups and Auto Top-Up, and show reports.
To run the client platform under your brand.
To calculate and pay your commission.
To support you through your Account Manager, including troubleshooting and appeals.
To keep the Services secure, prevent fraud and meet our obligations to TikTok and under the law.
To understand how this website is used and improve it.

Your Clients’ information

We process your Clients’ information on your behalf, only to provide the Services to you and them. We do not contact, market to or sell to your Clients. You are responsible for having the right to share your Clients’ information with us and for telling them how it is used.

Who we share it with

We do not sell personal information. We share it only when needed to provide the Services:

TikTok, to create, run and review ad accounts. TikTok uses this information under its own Privacy Policy.
Ecomdy Media, which powers Escaledy and provides the agency ad accounts.
Service providers that help us run the Services, such as hosting, payment processing, messaging and analytics, under confidentiality obligations.
Authorities or others, when the law requires it, or to protect the rights, property or safety of Escaledy, our partners or others, including fraud prevention.
A buyer or successor, if our business is reorganised, merged or sold. This policy will continue to apply to your information.

Third-party services on this website

Some links open services run by other companies. Their own privacy policies apply when you use them:

WhatsApp (Meta Platforms) and Telegram for chat
Calendly for booking calls
Google Analytics for website analytics, which uses cookies. It only runs if you accept cookies in the banner shown on your first visit. You can change your choice anytime with “Cookie settings” at the bottom of each page; the website works the same either way.
Google Fonts for loading the website font

How long we keep it

We keep information while you are a partner and for as long as needed afterwards to settle balances and commission, resolve disputes and meet legal, tax and accounting requirements. Then we delete or anonymise it.

How we protect it

We use technical and organisational safeguards, such as encrypted connections and limited, role-based access. No system is completely secure, so we may ask you to confirm your identity before we share or change account information. Please keep your login details safe.

Your choices

You can ask to access, correct or delete your personal information, or object to how we use it. Your Clients can make the same requests through you, or contact us directly. We may need to confirm identity first, and we may keep some information where the law requires it.

Changes to this policy

When we update this policy, we post the new version here and change the date at the top. For important changes, we also tell partners through their Account Manager.